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Privacy Policy

Family First Credit Union respects your privacy.  We are committed to protecting the privacy and security of your non-public information.   The following describes our policies and practices that allow us to fulfill this commitment.  

Our Private Disclosure Policy


Type of Information That We Collect:

We collect non-public personal information about you from the following sources:


We will disclose all information we collect as described previously and as permitted by law.

We may also disclose information about you under other circumstances as permitted or required by law.   These disclosures typically include information to process transactions on your behalf, conduct the operations of the credit union, and follow your instructions as you authorize or protect the security of our financial records.  

Disclosure of Information about Former Members

If you terminate your membership with Family First Credit Union, we will not share information we have collected about you, except as permitted or required by law.  

What You Can Do to Help Protect Your Privacy

Family First Credit Union is committed to protecting the privacy of its members.   Members can help by following these simple guidelines:


What We Do To Protect the Confidentiality and Integrity of Non-Public Personal Information

We restrict employee access to personal information to a "need to know" basis.   Only employees who legitimately require your personal data to complete a business transaction ever see it.   We strictly enforce procedures that prevent unauthorized access to your data.   We require all organizations to which we provide data as permitted by law, to have similar privacy safeguards to further ensure your confidentiality.  

If you ever have questions or concerns about the integrity of your account information, please contact us.  

Access to Third Party Sites/E-mail:

Links to other Web Sites and/or e-mail addresses are provided solely as a convenience to our members and other customers.   Family First Credit Union has no control over these sites/addresses; and the Credit Union shall have no responsibility or liability relating to any access to such sites or communications between you and such Third Parties.   In addition, Third Parties are not covered by Family First Credit Union's privacy or other policies; and the Credit Union is not responsible for the privacy practices or the content of Third Party Sites.   Family First Credit Union's Web Site may also contain links to other web sites owned, operated by, or affiliated with the Credit Union ("Affiliated Sites").   Affiliated Sites are also not governed by Family First Credit Union privacy or other policies; and you are advised to review the privacy statement applicable to each Affiliated Site you visit.  

How to Opt Out or Stop Certain Disclosures About You

If you prefer that we do not disclose nonpublic personal information about you to nonaffiliated third parties, you may opt out of those disclosures (other than disclosures permitted by law).   If you wish to opt out of the disclosures to nonaffiliated third parties, please contact us at: 404-768-4980

You may opt out of these disclosures at any time.   This opt out, by law, will not apply to disclosures that are legally permitted, disclosures to other financial institutions that have joint marketing agreements with us, disclosures we make to companies that perform services on our behalf, or companies that process or service transactions you request or authorize.  

Once we receive your request, we have a reasonable amount of time to stop the disclosures.   You may always contact us for assistance if you wish to later revoke your opt out election.  

This notice is mailed each year by Family First Credit Union.  

Keeping up-to-date with our Privacy Policy

As required by law, the Family First Credit Union shall provide you with an annual notice of our privacy policy as long as you maintain your membership.   The Credit Union reserves the right to modify, change or amend this privacy policy at any time without notice other than as expressly required by applicable law.

Family First Credit Union
Main Office - Member Services
3604 Atlanta Avenue
Hapeville, Georgia 30354
404-768-4980

Hapeville Main Branch
3604 Atlanta Ave.
Hapeville, GA 30354
Phone: (404) 768-4980
Fax: (404) 768-5496

Roswell Branch
1560 Holcomb Bridge Rd.
Roswell, GA 30076
Phone: (770) 667-8114
Fax: (770) 667-8329

Family First Credit Union is committed to providing equal access to all individuals, including those with disabilities, seeking information on our website. If you are unable to access content on this website, have questions about accessibility of content or technology used by Family First CU, and/or would like to report barriers to accessing any technology used by Family First CU, including this website, please contact us at 3604 Atlanta Ave, Hapeville, GA 30354, Email: memberservice@ffcuga.org, fax: 404-768-5496 and Phone: 404-768-4980.

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