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Hapeville Main Branch
Phone: (404) 768-4980 Fax: (404) 768-5496
Colleen Fowler - Branch Manager
Lynne Lassetter - Loan Officer
Tomika Range  - Loan Officer
Maya Trotman- Member Service Representative
Renee Johns - Member Service Representative
Pat Bush - Member Service Representative

Roswell Branch
Phone: (770) 667-8114 Fax: (770) 667-8329
Linda Hopkins - Vice President of Real Estate
Danita Caudle - Branch Manager
Darlene Murray - Member Service Representative
Robin Thornton – Loan Officer/Member Service Representative

Express Teller Line
Our 24-hour telephone response system to check balances, make payments, make transfers and more. (404) 768-3459

Flashcard- Reloadable VISA Debit Card
Activate, report lost/stolen, review account, load funds, or other customer service inquiries: 1-866-760-3156

VISA® Debit Card
Contact Number: (404) 768-4980 or (770) 667-8114
Lost/Stolen: 1-800-554-8969
Card Activation & Reset: 1-800-992-3808

VISA® Credit Cards
Card Member Services: 1-800-299-9842
Credit Card Disputes : 1-800-215-6280
Lost/Stolen: 1-800-808-7230

Written Inquiries (VISA®):
VISA® Customer Service
P.O.Box 30495
Tampa FL 33630

Payments (VISA®):
P.O.Box 31279
Tampa FL 33630

Please note: It is important that you do not include any account numbers, social security numbers or any other private information in your email.  We cannot accept stop payment orders or provide confidential information via email.  If you have inquiries about specific information, or would like to place a stop payment, we ask that you contact us at (404) 768-4980 or (770) 667-8114, or stop by one of our convenient branch locations.


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Hapeville Main Branch
3604 Atlanta Ave.
Hapeville, GA 30354
Phone: (404) 768-4980
Fax: (404) 768-5496

Roswell Branch
1560 Holcomb Bridge Rd.
Roswell, GA 30076
Phone: (770) 667-8114
Fax: (770) 667-8329

Family First Credit Union is committed to providing equal access to all individuals, including those with disabilities, seeking information on our website. If you are unable to access content on this website, have questions about accessibility of content or technology used by Family First CU, and/or would like to report barriers to accessing any technology used by Family First CU, including this website, please contact us at 3604 Atlanta Ave, Hapeville, GA 30354, Email:, fax: 404-768-5496 and Phone: 404-768-4980.

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2019 Family First Credit Union. All Rights Reserved. Federally Insured by NCUA. NMLS Number: 464070